Requesting a Refund

If you paid through the App Store

Apple handles every App Store refund. Developers like us can't issue them, but you can request one from Apple:

1. Go to reportaproblem.apple.com and sign in with the Apple Account you used to buy Topo Maps+.
2. Tap I'd like to, then choose Request a refund.
3. Choose the reason for your refund, then tap Next.
4. Choose your Topo Maps+ purchase, then tap Submit.

Apple usually replies within 24 to 48 hours. If the refund is approved, it can take a few more days to reach your payment method.

Charged twice after upgrading from Pro to Elite?

When you upgrade in the App Store, Apple charges you for Elite right away. Then it refunds the part of your Pro subscription you didn't use. You don't need to do anything: the refund for the unused time comes from Apple automatically and usually shows up within a few days.

If you paid through Google Play

Email us at support@topomaps.co from the email address on your Topo Maps+ account. We can usually refund Google Play purchases directly.

If we can't refund it, you can ask Google:

1. On a computer, go to play.google.com and sign in with the Google Account you used to buy Topo Maps+.
2. Click your profile picture in the top-right corner.
3. Click Payments & subscriptions, then Budget & order history.
4. Find your Topo Maps+ order and click Report a problem.
5. Choose the option that fits, say you'd like a refund, and click Submit.

On your phone, you can instead open Google Play's refund request page in your browser, sign in with the same Google Account, and follow the steps there.

Google usually decides within a day, but it can take up to four days. Sending more than one request for the same purchase won't speed it up.